The Connected Audit™
See your business the way your customers do.
Four to six weeks. We experience your business as a customer and hand you a ninety-day plan.
The disconnect is between what you intend and what your customer actually experiences. You cannot see it from inside, which is why it keeps costing you.
- Length
- 4–6 weeks
- Onsite
- 1 full day
- Virtual
- 3 sessions
- You leave with
- A 90-day plan
What you walk away with.
Clarity on the problem
Where you are quietly losing customers, named specifically.
Real benchmarks
Customer and employee retention, measured against healthy targets.
A day with your leaders
One full onsite intensive working the findings together.
A ninety-day plan
Clear next moves, prioritized, with follow-up.
How it works.
You cannot fix what you cannot see. This is an honest outside read on what your customers and your people actually experience — and the plan to close the gap between that and what you intended.
- 01
Discovery
A ninety-minute conversation to understand the business, the pressures, and what a win looks like.
- 02
Secret shopper
I experience your business the way a customer does, across your locations or shifts, and document what I find.
- 03
Benchmarking
We measure customer and employee retention against where a healthy business should be.
- 04
Onsite intensive
One full day with you and your leaders to walk the findings and align on what matters most.
- 05
The ninety-day plan
A clear, prioritized action plan, with a thirty-day follow-up call to keep momentum.
The outcome
What you actually receive.
The Audit Findings Report
Retention Benchmarks
The Onsite Leadership Intensive
The 90-Day Action Plan
A 30-Day Follow-Up Call
Many leaders use the Audit as the on-ramp to The Connected Experience™. See it
Is this the right first step?
Thirty minutes on what you are actually trying to fix. Engagements are limited to four businesses per year.